When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

Once upon time in a land as close as your nearest computer, you could call this thing called a help desk if you needed a fix with technical issues of one sort or another. Each manufacturer had its own ...

Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...

Hope this is the appropriate place to post this. This post is a sorta a combination of things but they do revolve around subjects that did not seem to fit independently in other sections and it made ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

When you're managing your business, you will want office conditions to be perfect, not only to promote personal health among your employees, but also to promote productivity. It's important to have ...