Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

Customer churn is not, and never was, solely a CS problem. It’s a fundamental company problem. For too long, the narrative around customer churn has placed an undue burden on customer success (CS) ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...