Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A bipartisan pair of lawmakers is pressing agencies for information on their implementation of a 2019 law to improve customer service. Reps. Gerry Connolly, D-Va., chairman of the House Oversight and ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

PHOENIX-- (BUSINESS WIRE)-- VertexOne, a leader in utility customer service solutions, today announced that its latest customer information system project with DC Water was recognized as the Level I ...

Choosing the right customer relationship management (CRM) solution is crucial, but key steps are needed to make it work for your business. Whether you're replacing CRM or you’re a first-time user, ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

Customer churn is inevitable — it’s what the experts have said, and it’s true. Before you start wringing the proverbial churn towel and holding the door open for departing customers, take hope: A mere ...

Innovate UtilityCX (IUCX) is proud to announce its 50th Annual IUCX Conference, taking place April 14–16, 2026, at the Tampa ...

INSHUR, a provider of embedded commercial auto insurance for the on-demand economy, reports significant benefits from its recent implementation of a generative Artificial Intelligence (AI) Virtual ...