In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

BANGALORE, India, June 4, 2025 /PRNewswire/ -- Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), by Application (Banking, ...

The size of a business can be a defining characteristic for any interaction. When it comes to sales, they will approach and speak with you differently based on how many employees and offices you have.

Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

Karl Jaufmann, SVP of Client Support, named bronze Stevie Award winner for Customer Service Leader of the YearST. PETERSBURG, Fla., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Momentive Software, the leading ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...