I must admit that I’m not personally a fan of ‘mainstream’ PC/laptop suppliers. Not necessarily because I have a problem with their quality, but because they often come packed with at least ...
Listen to the podcast. Find it on iTunes/iPod. Read a full transcript or download a copy. Sponsor: HP. IT must do whatever it takes to make businesses lean, agile, and intelligent. Modern support ...
In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...