The retail space is undergoing a technological transformation in the face of labor shortages and changing customer demand. A recent study shows that 66% of in-store shoppers desire a nontraditional ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

Self-service shopping isn't exactly new. Almost 30 years ago, Superquinn introduced its 'SuperScan’ option in some shops – allowing people to carry a scanner with them as they roamed the aisles. They ...

The aim for all software developer team leaders is to find a happy place where developers spend their day developing and deploying code. The platform team supports the work of those software ...